Legal

Terms & Conditions

The Date Room Trading LLC

Welcome to www.thedateroom.com — your one-stop shop for unique, fresh, and luxurious gifts and treats. This website is owned by The Date Room Trading LLC, a UAE-based limited liability company with operations in Jabel Ali, Dubai.

Terms

Users should regularly review these terms, which are updated per applicable laws and regulations. By placing orders on our website, you are considered to have agreed to the latest version of these terms and conditions. If you do not agree, please do not access the website.

Eligibility

Visitors must be at least 18 years old to place orders, make payments, or agree to these terms. The platform prohibits commercial use and reserves the right to reject suspected commercial orders.

Registration

Users may proceed as guests or create accounts with accurate personal information. Please keep your access information safe and secured, and report any suspected compromise immediately. Commercial entity registration is not permitted.

Orders

Customers commit to purchasing items at stated prices including delivery and taxes. All orders are subject to acceptance, which we may reject or hold at our sole discretion. Inventory availability cannot be guaranteed despite website information.

Payments

We accept major credit cards including Visa and MasterCard in AED currency. Users warrant authorisation to use the provided payment methods.

Delivery

Full delivery information is available on our dedicated delivery page. Delivery timelines and fees vary based on your location and order details.

Prices

Prices are displayed in AED and exclude services, delivery, taxes, or duties. Additional costs will be displayed before your final checkout. Currency exchange rates apply for non-AED cards.

Returns

We cannot offer returns on our products since they are all food-related items. Please see our Returns Policy for details on damaged or incorrect orders.

Damaged & Incorrect Orders

Please contact customer care if items arrive damaged or incorrect. Orders requiring re-shipping may incur additional fees.

Intellectual Property Rights

Users cannot reproduce or redistribute protected content. All content including third-party trademarks is protected by national and international intellectual property laws.

User-Generated Content

By submitting reviews, you grant us the right to republish your content. We reserve discretion to moderate or remove posts deemed unlawful, defamatory, or harmful.

Liability

Under no circumstances shall we be liable for any indirect, special, incidental, or consequential losses, except where required by law or regarding death or injury from negligence.

Indemnity

Users agree to defend and indemnify the company against claims arising from website use or breach of these terms.

Agreement

These terms constitute the complete and exclusive agreement regarding website use and purchases.

Disputes

These terms are governed by UAE and Dubai law. All disputes arising hereunder are subject to the exclusive jurisdiction of the courts of Dubai, UAE.

  • No transactions with OFAC-sanctioned countries
  • Minors under 18 cannot register or transact
  • Users must maintain account confidentiality

Questions?

Get in touch with our team for any enquiries

Contact Us